CSSecure Plan

Do you detest prolonged waiting times for parcels and there being returns, wasting your precious time?
Here at CSSBuy, we believe that you should be able to purchase and ship parcels safely, while keeping prices low.

Introducing the CSSecure Plan!

Have peace of mind when sending out your parcels, as the CSSecure Plan has got you covered! Damages? Covered. Seized Parcel? Covered. Loss of Parcel? Covered?

We’ll even give you 20% back on your shipment costs if your parcel takes 60 or more calendar days! (Available on certain lines only)

What are you waiting for? Use CSSBuy now and begin your Chinese shopping experience!


Terms and Conditions:

Introduction
The CSSecure Plan is an Insurance Policy exclusively provided by the Chinese agency CSSBuy. It replaces the inferior 2% insurance policy, and will be available on CSSBuy starting from July 9, 2021.


Coverage in situations
Parcel Loss - Insurance covering the loss of parcels in transit.
Parcel Seizures - Insurance covering the seizures of parcels in customs.
Parcel Damages – Insurance covering damages obtained by parcels in transit.
Parcel Returns – Insurance covering the return of parcels to our warehouse from the desired destination.

Insured Value
The maximum insured value varies by the shipment method used.

EUB: 1000 RMB

China Post SAL, EMS, Sea Mail: 5000 RMB

Maximum Insured Value: 10000 RMB

We’re also limiting other lines’ insured value. It will show when you submit to ship. The insured value has to be similar to, or less than the actual value of your products. If you have insured an excess amount, we will use the actual value of your parcel (for example, if your parcel is worth 500 RMB, and you’ve decided to insure 750 RMB, we will only return 500 RMB.)

Cost
The CSSecure Plan costs 3% of the insured value. If you purchase the insurance plan, and the insured value is 200 RMB, it will cost 6 RMB.

Usage & Instructions
To begin, you must have items ready in your warehouse. When you submit these to ship, you can select insurance (if you’re shipping using a regular method), or if you choose rehearsal you must wait until it’s able to ship out.

Cancellation & Refunds
If you cancel your parcel before it has been shipped out, the money that you paid for insurance will be refunded directly into your account. However, if it’s already been shipped out, the CSSecure Plan will have already been activated, and refunds will not be possible anymore.

Products Ineligible for Insurance
In "Buy It Yourself" Orders, you must choose the correct info when you submit the order, marking it as a “Branded good, Electronic good or as a Liquid good.” If you did not undertake these steps, CSSBuy has the full right to refuse compensation.

Compensation Standard and Proof

Seizure
CSSBuy requires seizure proof. Customs usually send letters, otherwise we can query with the shipment provider. We will only return the insured value, if there’s an excess value over the value of the parcel we will not return this. If your parcel was partially seized, we will refund the seized goods' value only. The shipping price will not be refunded for partially seized parcels. If your parcel was completely seized, the shipping fee can be compensated too.

If your item is missing from the parcel, we will require an unboxing video in order to process a refund.


Loss
If your parcel were lost, we will provide a full compensation of the insurance amount. For the parcel to be marked as lost, we require a solid proof, this can either be done through our shipping agent, through a letter that the customer received, or through waiting at least 5 months.


Damages
We need a video of the parcel when being unboxed, nothing afterwards will count. You must also contact us within 3 days of delivery, otherwise CSSBuy reserves the right to refuse compensation. We need a list of damaged products and photos of the damaged area. The CSSBuy Team (CR and Zoop on Discord) reserve the right to see to compensation, this depends on the situation. If the item is completely damaged, this usually warrants a full refund – however if it doesn’t affect usage, it depends. The final decision on damage compensation is up to CSSBuy. Minimal creases and deformations of the items shipped without their original packaging or shoebox are not covered by insurance.

Note: Compensation for water damages cannot be provided if the "waterproof" option was not selected when shipping.


Delays
If your parcel is in transit for more than 60 days (starting from the submittance date) we can refund 20% of the freight to you. This doesn’t apply to any Train Cargo lines, China Post Sea Mail, China Post SAL and EUB.


Returns
If your parcel was returned from your country, we will provide the shipping price you initially paid as a voucher for a second delivery. This means that if the shipping fee is the same, we will reship your parcel for free. However, if the shipping fee has increased or you’d like to ship with another shipping method, you must incur the differences yourself. We will provide the shipping voucher once for free.


Exception: Aramex: Returns are not covered by insurance


Other conditions
Please inspect and examine your parcel when it’s delivered to you, if there are noticeable issues, please weigh, and take unboxing videos.



CSSBuy will upload the actual parcel's picture on the website. Please inspect and examine your parcel when it gets delivered to you. If there are noticeable issues with the parcel, please weigh your parcel and take unboxing videos when you open them. These will be used as proof for after-sales service and support.



Last Update: 01.08.2022. Reason: Added rule for water damages

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